Each year we revisit and reprioritise our research programme themes, taking account of industry trends and customer demand. Our current list is below.
BPM and Case Management
As businesses look beyond simply cutting costs and improving efficiency with BPM, so attention is turning to systems and platforms that can help co-ordinate work in scenarios that are more dynamic and flexible - in particular in support of customer-facing activities. This is driving a reappraisal of case management concepts, and many vendors are implementing new capabilities in their technology platforms to support more dynamic work patterns. In this research theme we're exploring this evolving space, and providing recommendations as to which kinds of work suit which kinds of platform.
Social BPM and social processes
BPM has always been a collaborative exercise at its heart: the core proposition of BPM is about using shared models to bring different groups of people together to drive process improvement more effectively. Now social collaboration technologies are making an explicit impact through the discovery and design phases of BPM work, and they're also making an impact in the operational environment - augmenting process participants' workspaces to provide greater access to knowledge and support as tasks unfold; and also providing new modes of interaction with managers, mobile workers and other stakeholders. In this research theme we're looking at how collaboration technology can create more dynamic systems, and more process effectiveness.
As BPM use in industry becomes more mature, as 'real-time' infrastructure technologies become more affordable and as customers' expectations regarding business responsiveness become more challenging, leading adopters of BPM are combining elements of process automation with predictive analytics, decision-management and event processing systems to create smart, dynamic business automation platforms. The resulting 'smart processes' have the potential to deliver very significant top- and bottom-line growth for companies and more customer satisfaction - but doing this isn't easy. In this research theme we're digging into early adopters' experiences and tracking this fast-moving technology space to provide guidance to others.
Use cases for mobile BPM
The rapid adoption of smartphones and tablets has created a stimulus for 'mobile-enablement' in almost every area of business technology, and BPM is no exception. In this research theme we're focusing on drawing out the emerging use cases for making mobile devices and experiences part of the BPM sphere and highlighting their business value.
Process improvement and BPM
Within the process improvement community, increasing use of BPM is seen as something that's inevitable – but there's still a lack of engagement with the relevant concepts and technologies. In this research theme we're exploring how the broad process community relates to BPM, and best practices associated with bringing process improvement and BPM capabilities together.