CIOs’ responses to digital imperatives highlight gaps in skills and trust

RESEARCH REPORT // FREE

MWD Advisors conducted an in-depth CIO study in spring 2017. It shows that as organisations embark on the journey of digital transformation, IT functions need to step up their game – regaining trust with the business and upskilling in key disciplines such as customer experience, business architecture and innovation. Top Takeaways CIOs are positioning themselves […]

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Waitrose saves £3.5 million through Partner Ideas

RESEARCH REPORT // PREMIUM

UK retailer Waitrose has implemented an idea management platform from Wazoku to overhaul its long-established suggestions box and to better-engage Partners in driving the business forward. The Partner Ideas programme has delivered clear ROI multiple times over, and is gaining traction throughout Waitrose and its parent organisation, the John Lewis Partnership. Case study key facts […]

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Dell Boomi: Bringing smarts and scale to hybrid integration

RESEARCH REPORT // PREMIUM

Dell Boomi has been an application integration technology provider since 2000, and has built and maintained a large and diverse customer base in the intervening period. The past 10 years have seen it focus strongly on its cloud platform as the ‘centre of gravity’ for its offerings, and also broaden its capabilities significantly. As well […]

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The Shape of Innovation // Ep.3: Telefonica UK’s CIO on how he runs his Innovation Lab

The shape of business innovation has changed radically over the past 30 years. This podcast series explores the changing shape of innovation through conversations with real-world innovation practitioners and leaders. In this 33’04” episode of our innovation practitioners’ podcast, Research Director Neil Ward-Dutton talks to Telefonica UK’s CIO, Brendan O’Rourke, about how he runs his Innovation Lab. Topics […]

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Salesforce Einstein, Thunder and Lightning – just hooks to grab your attention?

COMMENTARY

Salesforce’s World Tour rolled into London last week. The company focused heavily on how its Intelligent Customer Success Platform enables developers to pull together IoT (Thunder IoT Cloud) and AI (Einstein) capabilities to power sales and marketing apps (built on the Lightning Platform). When Salesforce talks ‘IoT’, it’s really talking about real-time event processing. It’s […]

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Digital transformation and the age of abundance

COMMENTARY

The age of digital resource abundance is something that’s difficult for many leaders to really comprehend and embrace. We need to change that. I’m basically a dinosaur. The good news: I realised a couple of years back that I was a dinosaur, and I’ve been evolving furiously. Let me explain. I’m 47. I started playing […]

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The Shape of Innovation // Ep.2 : innovation in insurance, and how failure can mean success

The shape of business innovation has changed radically over the past 30 years. This podcast series explores the changing shape of innovation through conversations with real-world innovation practitioners and leaders. In this 30’37” episode of our innovation practitioners’ podcast, Research Director Neil Ward-Dutton talks to innovation leader Rod Willmott about his experience of innovation in the insurance industry […]

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Acquisition news fuels uncertainty at JiveWorld 17

COMMENTARY

Six years after its IPO, social collaboration vendor Jive Software is to be acquired by ESW Capital for $462m. While there has long been speculation that an acquisition was on the cards, the news has certainly overshadowed Jive’s customer conference this week, and will undoubtedly leave many customers and prospects wondering what’s ahead. A new […]

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On the Radar: Kore.ai

RESEARCH REPORT // PREMIUM

Florida startup Kore.ai provides an enterprise-focused chatbots development and hosting platform, and a collection of pre-built “Smart Bots” that addresses key industry- and line-of-business-focused use cases. Who? Headquartered in Orlando FL, Kore.ai is a two-year-old start-up that provides technologies which take advantage of AI, natural language processing and bots to help organisations improve digital customer […]

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