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Salesforce flexes its muscles with Community Cloud

RESEARCH REPORT // PREMIUM

Launched in 2013, Salesforce’s online communities offering, Salesforce Community Cloud, provides a platform for engaging with customers and partners – as well as enabling internal employee collaboration. The product builds upon and extends Salesforce’s CRM, service desk and marketing applications and leverages the social features of Chatter. Despite being a relatively new entrant to this […]

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AstraZeneca supports strategic cloud shift with ‘citizen integrator’ platform

RESEARCH REPORT // PREMIUM

To support a new strategic shift to use of cloud-based applications and software platforms, AstraZeneca needed tools that would help its highly distributed, federated IT capability deliver integration solutions without extensive specialist skills. AstraZeneca turned to SnapLogic and achieved impressive results. Case study key facts Organisation AstraZeneca Industry Pharmaceuticals Current goals In late 2014, following […]

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Let employee collaboration lead the way

COMMENTARY

I’m all for the idea that a great way to get senior-level buy-in for (and drive momentum with) a social collaboration initiative is to find a handful of really good use cases which clearly demonstrate the value of a more open, networked approach to working. However, very often I find that instead of looking for […]

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On the Radar: Celonis

RESEARCH REPORT // PREMIUM

Celonis’ process mining technology and solutions are proving highly popular – largely because of the company’s focus on customer and user experience, and ease of use. Who? Celonis (www.celonis.com) is a fast-growing specialist business process mining software provider. Its headquarters are in Munich Germany; it currently has other offices in the USA and Netherlands. What […]

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Rise of the machines? – Bots, AI, and the Future of Work

RESEARCH REPORT // FREE

Software agents are nothing new, but we’re now entering a new wave of innovation relating to bots and artificial intelligence that has the potential to impact our lives at home and at work, and change how businesses operate. New applications for ‘intelligent’ automation are springing up everywhere, with the potential to affect all of the […]

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On the Radar: UiPath

RESEARCH REPORT // PREMIUM

UiPath, founded in 2006, plays in the very fast-growing Robotic Process Automation (RPA) technology market – and has a clear strategy to configure its business in a way that enables it to scale as quickly as possible. Who? UiPath is an emerging specialist Robotic Process Automation (RPA) software tools vendor. The company’s core team is […]

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AWS’ mission to evenly distribute the future

COMMENTARY

Amazon Web Services’ message has been a consistent one over the last few years I’ve been coming to its AWS Summit events: “come on in, the infrastructure’s lovely” (i.e. why are you not with us already?). Thumping dance music intros? Check. Senior Exec flown in to evangelise? Check. Parade of customers given their six minutes […]

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On Genpact’s acquisition of PNMsoft

COMMENTARY

Following on from Genpact’s announcement earlier this week of its acquisition of BPM technology provider PNMsoft, I had the chance to have an in-depth briefing with PNMsoft’s CEO Gal Horvitz to find out more about the likely next steps for both companies. Of course, Genpact’s principle proposition has been related to business process improvement in some […]

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Can Facebook at Work change the face of enterprise collaboration?

RESEARCH REPORT // FREE

In January 2015, Facebook quietly took the covers off its first venture into the enterprise collaboration space with the introduction of a beta programme for “Facebook at Work”, a version of its flagship platform designed for enabling collaboration inside an organisation. Eighteen months later – with over 450 early adopter organisations signed up, including large […]

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From agility to capability – innovation in the cloud

COMMENTARY

This week’s Innovation Through Interconnection event (hosted by Equinix as part of London Technology Week) brought together speakers from a variety of industries – united by stories of innovation, IoT, and the cloud. LEGO Group’s VP of Corporate IT, Esben Viskum described his company’s two platforms: a stable enterprise one for the likes of SAP and Microsoft business […]

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