BPM case study: BNP Paribas

iStock_000059159392_Medium
RESEARCH REPORT // PREMIUM
 
BNP Paribas’ BPM Competency Centre provides a range of free and paid- for services to project teams in multiple countries, helping projects with both technical and practical issues. The BPM Competency Centre has been operating since 2006, and has had business impacts across BNP Paribas in a number of areas – not only in minimising project development and technology operations costs for BPM projects, but also in minimising software costs by taking a role in contract negotiations with technology suppliers, and by providing BPM training internally (thus avoiding the higher costs of external providers).

Case study key facts

Organisation BNP Paribas – a European bank with 2009 revenues of over EUR 41 billion, providing retail banking, corporate and investment banking, and asset management and services to clients worldwide.
Industry Financial services
Current BPM goals Continue development of a BPM Competency Centre to guide implementation of BPM projects across BNP Paribas – an organisation with 30-40 IT departments, over 200,000 personnel and operations in 84 countries – and minimise development and operations costs.
Process scenarios
  • Sequential workflow
  • Straight-through processing
  • Case management
  • Content lifecycle management
  • Collaborative process work
  • Value chain participation
Current approach BNP Paribas’ BPM Competency Centre provides a range of free and paid-for services to project teams in multiple countries, helping projects with both technical and practical issues. Because the BPM Competency Centre is very lightly staffed, it works in collaboration with other teams that have governance roles, and uses them as ‘channels’ to take its experience and guidance to project teams. It also maintains a close working relationship with key personnel from BNP Paribas’ strategic BPM technology provider, which among other things helps the BPM Competency Centre get advance notice of new and potential BPM projects.
Outcome The BPM Competency Centre has been operating since 2006, and has had business impacts across BNP Paribas in a number of areas – not only in minimising project development and technology operations costs for BPM projects, but also in minimising software costs by taking a role in contract negotiations with technology suppliers, and by providing BPM training internally (thus avoiding the higher costs of external providers).
BPM tools and suppliers used TIBCO’siProcess Suite

>>> There's more to this report, but you don't currently have a subscription to read it.

Do you already have membership (like 6,500+ others)? If so, make sure you're logged in.

 >>> For articles like this, Sign up for a free membership.

 >>> For articles like this, Individual Premium membership is just GBP 59.00 / month, or get access through a Corporate subscription. Premium access gets you an additional 100+ in-depth research reports (with more added every month)!


RESEARCH REPORT // PREMIUM

Leave a Reply

Your email address will not be published. Required fields are marked *