This article examines global insurance company Aviva’s use of Microsoft SharePoint Online to deliver a global intranet as part of its unifying “One Aviva” strategy.
Case study key facts
Current Collaboration goals
As part of its “One Aviva” strategy to rebrand, unify the organisation and to streamline its operations, Aviva wanted to replace its many, regional intranets with a single, global intranet that would not only create a shared experience for all employees and a shared perception of the brand, but would also provide a platform for improving communication and collaboration across the organisation.
In November 2008, the company launched its new intranet – “Aviva World” – which it rolled out gradually to employees in the 25 countries in which it operates. Today, 40,000 employees, contract staff and partners have access to the intranet, which provides both global and local news, self-service access to central resources and services, links to key business applications, SharePoint team sites, and both work and non-work discussion forums.
As well as achieving impressive adoption (two thirds of all employees access the intranet every other day), the Aviva World intranet has been a resounding success within Aviva, helping to connect teams from across the globe both in a business and personal context. The culture across the organisation has become more open and communicative, with employees as well as senior managers acknowledging the change, as demonstrated through the results of a recent employee survey.
Collaboration tools and suppliers used
Microsoft SharePoint Online (Microsoft Office 365)
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