To meet employee demands for more real-time communication support, UK-based train operator Southeastern Railway replaced its old, static intranet with a social intranet platform based on software from Socialtext.
Case study key facts
|Current Collaboration goals||Southeastern Railway needed a better approach to sharing corporate communications with staff, to replace the company’s existing static – and largely unused – intranet. At the same time, employees were demanding a more real-time, interactive communication and collaboration environment that offered more flexibility and manageability than email.|
|Current approach||As owners of the intranet strategy, the Communications team at Southeastern decided to take ownership of both these challenges, implementing a social intranet platform where employees could access and share the information they needed as well as collaborate with colleagues in a secure business environment.|
|Outcome||Twelve months after formally launching “Workmate”, around 67% of Southeastern Railway’s staff have signed up to the new intranet and collaboration platform, accessing it much more regularly than the previous intranet. The social collaboration benefits of the platform are gradually becoming apparent, with remote workers feeling more connected with the rest of the organisation, and greater transparency and immediate access to information reassuring and giving greater confidence to employees. The London 2012 Olympics proved a great test for Workmate as well as a platform for demonstrating its potential, and was extremely valuable in driving adoption of the technology.|
|Collaboration tools and suppliers used||Socialtext social software platform|
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