UK-based, not-for-profit organisation UnLtd created a social intranet to better connect its distributed employees – as well as its partners and award winners – and better support knowledge sharing among new and existing staff. The new intranet, based on technology from Igloo Software, was first implemented in August 2012.
Case study key facts
|Organisation||UnLtd – A support organisation for social entrepreneurs.|
|Current goals||As an organisation focused on sharing information with its partners and award winners, UnLtd needed a better way to share and collaborate internally, in order to make better use of employees’ combined knowledge and skills, as well as to accelerate the onboarding process for new employees.|
|Current approach||In mid-2012, the organisation implemented a social intranet platform, introducing it to employees through a ‘soft launch’ process. As employees started using the new intranet, new features and resources were added, including the ability to extend the collaborative groups to include external parties.|
|Outcome||Two and a half years on, the UnLtd intranet has become a central resource for the organisation, and is used by all UnLtd employees as well as 500 external users. With contribution/participation levels of almost 75%, the social intranet has helped the organisation to recognise the value of sharing resources and improving transparency – not only for cost-saving purposes, but also to maximise the value it can deliver to the social entrepreneurs it aims to support. Looking ahead, the intranet is providing a valuable vehicle for facilitating and communicating an internal shift to a more open and flexible working model whereby teams work across programmes rather than in the context of just one.|
|Tools and suppliers used||Igloo Software|
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