Waitrose saves £3.5 million through Partner Ideas

RESEARCH REPORT // PREMIUM

UK retailer Waitrose has implemented an idea management platform from Wazoku to overhaul its long-established suggestions box and to better-engage Partners in driving the business forward. The Partner Ideas programme has delivered clear ROI multiple times over, and is gaining traction throughout Waitrose and its parent organisation, the John Lewis Partnership. Case study key facts […]

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Acquisition news fuels uncertainty at JiveWorld 17

COMMENTARY

Six years after its IPO, social collaboration vendor Jive Software is to be acquired by ESW Capital for $462m. While there has long been speculation that an acquisition was on the cards, the news has certainly overshadowed Jive’s customer conference this week, and will undoubtedly leave many customers and prospects wondering what’s ahead. A new […]

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On the Radar: Kore.ai

RESEARCH REPORT // PREMIUM

Florida startup Kore.ai provides an enterprise-focused chatbots development and hosting platform, and a collection of pre-built “Smart Bots” that addresses key industry- and line-of-business-focused use cases. Who? Headquartered in Orlando FL, Kore.ai is a two-year-old start-up that provides technologies which take advantage of AI, natural language processing and bots to help organisations improve digital customer […]

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On the Radar: Wazoku

RESEARCH REPORT // PREMIUM

UK-based cloud software vendor Wazoku has experienced rapid growth of late. It offers a collaborative idea management platform and aims to capitalise on generally high-levels of industry interest in innovation initiatives and processes. Who? Based in the UK, Wazoku is a young vendor that provides a SaaS-based idea management platform designed to help organisations engage […]

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IBM looks to the future with Connections Pink

RESEARCH REPORT // FREE

Faced with a constantly shifting and increasingly competitive collaboration technology market, IBM is completely overhauling its established IBM Connections technology to make it more flexible, scalable, and ready for the next generation of customer needs. A much-needed revamp for IBM Connections Last week we heard IBM’s plans for the future of IBM Connections, its enterprise […]

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Microsoft Teams is let loose against Slack

COMMENTARY

This week, Microsoft announced the official general availability of its new team collaboration tool, Microsoft Teams. Launched in preview back in November, Microsoft Teams is part of the Office 365 suite alongside applications including Exchange Online, SharePoint Online, OneDrive for Business and Yammer, and will now be automatically provisioned to customers with the following Office 365 […]

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Cognitive collaboration rules at IBM Connect 2017

COMMENTARY

This week IBM hosted IBM Connect 2017, its annual customer and partner conference for its Collaboration Solutions division. Taking place in San Francisco for the first time, the conference had a different feel to previous years; after many years as a developer-centric gathering, IBM has spent the last few years trying to make it more […]

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Bees and honeycomb

Slack launches Slack Enterprise Grid

COMMENTARY

Earlier this week, Slack finally unveiled its new offering addressing the needs of large organisations, called Slack Enterprise Grid. As I noted in my article on Slack a couple of weeks back, the new offering is an entirely re-architected platform which ties together the various pockets of Slack adoption across an organisation, bringing centralised security […]

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A peek into IBM Watson Workspace

COMMENTARY

In November, IBM announced a new team collaboration offering called IBM Watson Workspace. Underpinned by cognitive technology, it is designed to complement IBM’s other enterprise collaboration offerings while attracting new customers in this competitive space. I recently got access to the preview version. This week, I’ve had a chance to take a closer look at IBM’s […]

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On the Radar: ProFinda

RESEARCH REPORT // PREMIUM

UK-based start-up ProFinda’s cloud-based technology leverages machine learning to help organisations make the most of their employees’ skills and expertise, through an application that matches skills profiles with specific projects or tasks. Who? London-based ProFinda is a small provider of a cloud-based work and talent optimisation platform that matches individuals’ expertise profiles with task requests […]

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