A conversation with TIBCO’s Shawn Rogers

PODCAST

Digital technologies are changing work and the workplace faster than ever before. In this 29’21” podcast episode, Craig Wentworth talks to Shawn Rogers, Senior Director of Analytic Strategy at TIBCO. Topics covered include: Data privacy, literacy, and trust – and how all this affects the nature of customer relationships built around data-driven services How brands […]

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Google tiptoes into enterprise customer interaction tech with Contact Center AI

COMMENTARY

At Google Cloud Next ’18 the company announced – among many other things – a new bundle of enterprise-focused technologies specifically aimed at organisations building (or revitalising) multi-channel contact centres. Work automation vendors Appian and UiPath are part of the story. The foundation of Google’s new Contact Center AI is the high-end Enterprise version of […]

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Data Ethics, the Automation Bonanza and Secret Contracts

PODCAST

Digital technologies are changing work and the workplace faster than ever before. In this 35’23” episode Neil Ward-Dutton and Craig Wentworth talk about the UK Government’s new moves to establish a data ethics framework; the challenge of navigating through today’s fast-moving marketplace of automation technologies; and developments in blockchain to enable privacy in the execution […]

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Architecting the new wave of automation

RESEARCH REPORT // FREE

This report tackles the subject of ‘automation architecture’ – the practice of deliberately planning and shaping how your organisation invests in work automation technologies. Automation architecture is important because – on the surface at least – numerous technologies have the potential to compete or substitute for each other in enabling the automation of aspects of […]

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Automation Anywhere’s $250m funding: another nosebleed valuation?

COMMENTARY

Yesterday RPA specialist vendor Automation Anywhere announced it’s raised $250m from a number of venture capital firms including NEA (also led investment in Appian pre-IPO and invested in Salesforce, Workday and others) and Goldman Sachs Growth Equity. What’s going on? The funding round values Automation Anywhere at about $1.8bn – that’s somewhere between 50x and […]

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Shaking up work optimisation, decentralised AI futures and the AI market

PODCAST

Digital technologies are changing work and the workplace faster than ever before. In this 34’20” episode Craig Wentworth and Neil Ward-Dutton talk about how the perennial debate about work automation vs work optimisation needs shaking up; blockchain cloud services and decentralised AI; and lastly – why, despite the huge and rapid advances currently happening in […]

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Unwrapping PegaWorld and Pega Infinity

COMMENTARY

At this year’s PegaWorld, Pegasystems launched – with significant fanfare – its latest major technology release, Pega Infinity. Here’s what’s inside the wrapping. In truth, Pega Infinity is largely a matter of packaging rather than a matter of significant new capability (although a number of new features are being released). Nevertheless it’s important, because it […]

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Three swipes at the AI pinata

PODCAST

Digital technologies are changing work and the workplace faster than ever before. In this 36’52” podcast episode, Craig Wentworth and Neil Ward-Dutton discuss AI technology company acquisitions, AWS’ new machine learning-powered Macie discovery service (and its role in GDPR compliance), the problem with AI terminology – and finally, recent news from Blockchain Week NY.  

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Autonomous Clouds, Ethereum’s Enterprise Alliance, Blockchain + Industry 4.0, Google Duplex

PODCAST

Digital technologies are changing work and the workplace faster than ever before. In this 36’39” podcast episode, Craig Wentworth and Neil Ward-Dutton weave chaotically across lanes marked “technology” and “philosophy”, this week talking about: Oracle’s new Autonomous Cloud offerings The Ethereum Enterprise Alliance and its new Architecture Stack work Blockchain’s potential in driving a real […]

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Appian: all in on Case Management, Intelligent Automation

COMMENTARY

At Appian’s annual user conference last month the company showed how it’s embracing Case Management and the notion of Intelligent Automation; the two come together in a new product. Although the Appian Platform has offered many of the capabilities that a Case Management platform needs to exhibit for a couple of years now, the company […]

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