Google tiptoes into enterprise customer interaction tech with Contact Center AI

COMMENTARY

At Google Cloud Next ’18 the company announced – among many other things – a new bundle of enterprise-focused technologies specifically aimed at organisations building (or revitalising) multi-channel contact centres. Work automation vendors Appian and UiPath are part of the story. The foundation of Google’s new Contact Center AI is the high-end Enterprise version of […]

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Architecting the new wave of automation

RESEARCH REPORT // FREE

This report tackles the subject of ‘automation architecture’ – the practice of deliberately planning and shaping how your organisation invests in work automation technologies. Automation architecture is important because – on the surface at least – numerous technologies have the potential to compete or substitute for each other in enabling the automation of aspects of […]

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Shaking up work optimisation, decentralised AI futures and the AI market

PODCAST

Digital technologies are changing work and the workplace faster than ever before. In this 34’20” episode Craig Wentworth and Neil Ward-Dutton talk about how the perennial debate about work automation vs work optimisation needs shaking up; blockchain cloud services and decentralised AI; and lastly – why, despite the huge and rapid advances currently happening in […]

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TIBCO and Scribe, 51pc attacks and AI-washing

PODCAST

Digital technologies are changing work and the workplace faster than ever before. In this 30’47” episode Craig Wentworth and Neil Ward-Dutton talk about TIBCO’s acquisition of integration specialist Scribe Software; the potential risks of 51% attacks and vulnerabilities, and what this means for public blockchains; and the dangers of AI-washing. Along the way Neil outs […]

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Three swipes at the AI pinata

PODCAST

Digital technologies are changing work and the workplace faster than ever before. In this 36’52” podcast episode, Craig Wentworth and Neil Ward-Dutton discuss AI technology company acquisitions, AWS’ new machine learning-powered Macie discovery service (and its role in GDPR compliance), the problem with AI terminology – and finally, recent news from Blockchain Week NY.  

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Autonomous Clouds, Ethereum’s Enterprise Alliance, Blockchain + Industry 4.0, Google Duplex

PODCAST

Digital technologies are changing work and the workplace faster than ever before. In this 36’39” podcast episode, Craig Wentworth and Neil Ward-Dutton weave chaotically across lanes marked “technology” and “philosophy”, this week talking about: Oracle’s new Autonomous Cloud offerings The Ethereum Enterprise Alliance and its new Architecture Stack work Blockchain’s potential in driving a real […]

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A conversation with Alfresco’s John Newton

PODCAST

Digital technologies are changing work and the workplace faster than ever before. In this 25’40” podcast episode, Neil Ward-Dutton and Craig Wentworth talk to John Newton, the Co-founder, CTO and Chairman of Alfresco Software about his research into the potential impact of AI technologies on Content and Process Management – and business automation more broadly.

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Good data governance in the platform age

COMMENTARY

As more businesses turn to cloud platforms on which to build their content applications, especially as platform ecosystems evolve to encompass the best machine learning and artificial services available, what should they look for to make sure they stay on the right side of their own data governance policies and comply with regulatory mandates, such […]

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AI, transparency and trust: an interview with Pegasystems’ Rob Walker

PODCAST

Digital technologies are changing work and the workplace faster than ever before. In this 26’09” episode, Research Director Neil Ward-Dutton talks to Rob Walker, Pegasystems’ VP of Decision Management, Analytics and AI, about AI and the importance of transparency and trust in the decision management strategies you implement in your business.  

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Breaking it down: Kodak, blockchain, Sophia, the GDPR and RPA

PODCAST

Digital technologies are changing work and the workplace faster than ever before. In this 31’55” podcast episode, Research Director Neil Ward-Dutton and Principal Analyst Craig Wentworth discuss the issues behind recent tech industry developments. Specifically: Kodak’s recent foray into blockchain and the broader opportunity for managing rights to digital assets; the problematic ubiquity of Sophia […]

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