Smart Cows, Adobe/Microsoft/SAP v Salesforce, and more

PODCAST

Digital technologies are changing work and the workplace faster than ever before. In this 30’01” episode, Craig and Neil talk about the challenges of extending digital initiatives out into the field, the announcement by Adobe, Microsoft and SAP of an ‘Open Data Initiative’, and the ongoing challenges faced by the current state-of-the-art AI-powered image recognition […]

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On Salesforce’s acquisition of MuleSoft

COMMENTARY

Salesforce has announced that it’s entered into an agreement to acquire independent integration specialist MuleSoft. It’s a move that makes sense for Salesforce, but not necessarily for MuleSoft’s customers. I’ve been doing this industry analyst and consulting thing for a long time now, and I can still remember my reaction when, 10 years ago, Oracle […]

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Dropbox, Salesforce, Automation Anywhere, Digital transformation troubles and more

PODCAST

Digital technologies are changing work and the workplace faster than ever before. In this 40’28” episode Research Director Neil Ward-Dutton and Principal Analyst Craig Wentworth focus on Dropbox’s evolving relationship with Salesforce as it readies for IPO; Automation Anywhere’s new Bot Store and what it means for the integration technology space; the ‘Cinderella’ parts of digital […]

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The pressure’s on for social collaboration

RESEARCH REPORT // FREE

After riding the hype wave for almost a decade, social collaboration technology vendors now face a changing market – where they must compete with a new set of team collaboration tools like Slack. It’s been too much for some, with several players exiting or dialling back their investment here, but there’s one major new entrant […]

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Salesforce Ignite: innovation to drive digital transformation

RESEARCH REPORT // FREE

Over the last few years, Salesforce has been quietly brewing an innovation consulting service called Salesforce Ignite. With more than 250 engagements under its belt to date, the experienced Salesforce team helps customers to understand, prioritise and solve their biggest digital challenges, delivering tangible technical solutions based on the Salesforce platform. Helping clients become “customer […]

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IBM+Salesforce: behind the Watson-Einstein headlines

COMMENTARY

On March 6th 2017, IBM and Salesforce announced a new strategic partnership. The new partnership reveals a lot about the situations that both companies are currently in, as well as highlighting the current ‘hotness’ of AI. The headline element of the new IBM-Salesforce Watson Einstein partnership is the integration of IBM’s Watson technologies with Salesforce’s Einstein platform. […]

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Salesforce flexes its muscles with Community Cloud

RESEARCH REPORT // FREE

Launched in 2013, Salesforce’s online communities offering, Salesforce Community Cloud, provides a platform for engaging with customers and partners – as well as enabling internal employee collaboration. The product builds upon and extends Salesforce’s CRM, service desk and marketing applications and leverages the social features of Chatter. Despite being a relatively new entrant to this […]

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The social collaboration vendor landscape

RESEARCH REPORT // FREE

Though there are many potential opportunities from leveraging social collaboration technologies to support a more collaborative organisation, it can be difficult to know which vendor offerings best suit your needs. This article maps out the vendor landscape for social collaboration technologies, to help you understand where you need to start, and what you should be […]

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Clouds over city

Salesforce and Box get closer together for richer experiences and easier integrations

COMMENTARY

Yesterday Salesforce and Box jointly announced an upcoming pilot of Salesforce Files Connect for Box (starting in February next year), and a Box SDK for Salesforce (available immediately). Whilst not heralding as such a strategic partnership commitment as last summer’s news about IBM and Box, there’s certainly parallels here with how Box and Salesforce’s respective […]

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